Jay reveals brand-new, proprietary research into the Science of Complaints!

 Learn why and where your customers complain, and how to turn customer service into a marketing advantage. 

Digital marketing and online customer service are broken, and Jay Baer brings the repair kit. Jay has created five multi-million dollar companies and is the most retweeted person in the world among digital marketers.

He is the President of  Convince & Convert, a consulting firm that helps the world’s most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to win new customers, and keep the customers they’ve already earned. A New York Times best-selling author of five books, Jay is the host of the Social Pros podcast, part of his Convince & Convert podcasting network. He’s also an avid tequila collector and a certified barbecue judge 

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

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