Tag: mobile

Customer service isn’t a race, but speed matters. Quick issue resolution defines good service, boosting customer satisfaction and sales. Regardless of your industry, there are universal strategies to expedite service. Jay Baer shares his well-researched tips for improving the speed of service and achieving greater customer satisfaction.

What’s the story behind the Agents of Change Digital Marketing Conference? For the past three years I had been running Social Media FTW, a conference on social media marketing with two partners of mine.  While it had been a great success, I always felt that social media is only part of the solution. Few businesses […]